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Multi-Factor Authentication (MFA) ​

Multi-Factor Authentication (MFA) is a critical security feature that adds an extra layer of protection to your SipPulse AI account. It requires you to verify your identity using a secondary method in addition to your password, making it significantly harder for unauthorized users to access your account.

Benefits

Enabling MFA significantly enhances the security of your SipPulse AI account. It is highly recommended to enable this feature to protect your account from unauthorized access.

Enabling MFA ​

To enable MFA, follow these steps:

Accessing the Settings ​

  1. Click on the profile button in the top-right corner of the platform.
  2. Select the Settings option from the dropdown menu.
  1. Select the Security tab.
  2. Toggle the switch to enable MFA. This action will open a modal.

Using an Authentication App ​

  1. Scan the QR Code: Use an authentication app such as Google Authenticator, Authy, or Microsoft Authenticator to scan the QR code displayed in the modal. These apps generate a time-based one-time password (TOTP) that changes every 30 seconds.
  2. Enter the Verification Code: After scanning the QR code, the app will generate a verification code. Enter this code into the provided field to confirm the setup.
  • Google Authenticator: A widely used app that generates TOTP codes.
  • Authy: Offers additional features like multi-device support and backups.
  • Microsoft Authenticator: Integrates well with Microsoft services and also supports TOTP.

Recovery Code ​

After entering the verification code, you will be presented with a recovery code. This code is crucial for accessing your account if you lose access to your authentication app or email.

WARNING

Make sure to copy and store the recovery code in a secure place. This code is essential for accessing your account if you cannot authenticate via your app or email.

  1. Copy the Recovery Code: Make sure to copy and store the recovery code in a secure place. You will need it if you cannot authenticate via your app or email.
  2. Confirm Recovery Code: Check the box indicating you have copied the code, and then click the button to complete the MFA setup.

Using MFA ​

Once MFA is enabled, certain actions will require you to authenticate using MFA. These actions include:

  • Login: Each time you log in, you will need to enter a code from your authentication app.
  • Change Password: When changing your password, you will be prompted to enter an MFA code.
  • Disable MFA: To disable MFA, you will need to authenticate using one of the available methods.

MFA Authentication Methods ​

  1. Authentication App: Use the code generated by your authentication app.
  2. Recovery Code: Enter the recovery code if you do not have access to your authentication app.
  3. Email Verification: Request a code to be sent to your email and enter it into the verification field.

Important Notes ​

IMPORTANT

If you disable and re-enable MFA, you must scan the QR code again as the previous registration will be invalid. It is recommended to remove the old registration from your authentication app when you disable MFA.

Troubleshooting ​

Common Issues and Solutions ​

  • Issue: Lost access to the authentication app.

  • Solution: Use the recovery code to disable MFA or request a verification code via email.

  • Issue: Verification code not working.

    • Solution: Ensure the time on your device is synced correctly, as TOTP codes are time-based.

Conclusion ​

Enabling MFA significantly enhances the security of your SipPulse AI account. Make sure to keep your authentication app and recovery code secure to prevent unauthorized access. By following these steps, you can protect your account and data effectively.

If you have any issues or questions regarding MFA setup, please contact our support team for assistance.