Getting Started with SipPulse AI

SipPulse AI is an advanced platform offering artificial intelligence technologies for language and voice processing. Our platform particularly excels in Voice Agents and Speech Analytics, providing comprehensive solutions for automated customer service and obtaining valuable insights from conversations.

Key Features

Voice Agents

• Automated Service: Create customized voice agents that can receive and make phone calls, answering questions and performing complex tasks.
• SIP Integration: Easily connect your agents with any phone system or PBX through inbound and outbound SIP trunks.
• Accurate Speech Recognition: Convert audio to text with high precision, even in noisy environments or with diverse accents.
• Natural Speech Synthesis: Generate natural and expressive speech that makes the user experience more pleasant and human-like.

Speech Analytics

• Sentiment Analysis: Identify emotions and satisfaction levels during phone conversations.
• Topic Extraction: Automatically discover the most discussed subjects in calls.
• Intent Detection: Understand customer goals and categorize calls by purpose.
• Conversation Metrics: Analyze response times, interruption rates, and other important patterns.

Additional AI Models

• Text Generation: Create content, responses, and custom instructions with advanced language models.
• Text-to-Speech Conversion: Transform text into natural audio with various voices and languages available.
• Speech-to-Text Conversion: Transcribe audio files or voice streams in real-time.

Intuitive Dashboard

Our user interface is designed to make managing and analyzing your AI resources simple and efficient:

• Cost Monitoring: View your daily expenses and accumulated total in real-time.
• Usage Analysis: Track usage by model, including number of requests and processing time.
• Conversion Tools: Easily access text-to-speech and speech-to-text functionalities.

Credit System

SipPulse AI operates with a flexible credit system, adapted for different needs:

• Usage-Based Credits:

  • Voice Agents: Charged per minute of conversation.
  • Speech Analytics: Charged per minute of processed audio.
  • Text Generation: Charged per token (approximately every 4 characters).
  • Text-to-Speech Conversion: Charged per processed character.
  • Speech-to-Text Conversion: Charged per minute of audio.

• Dedicated Instances: For intensive uses, you can rent dedicated machines to run specific models with hourly billing, ensuring consistent performance and predictable costs.

Getting Started

1. Creating a Voice Agent

1. Access the Voice Bots section in the sidebar menu.
2. Click on New Voice Agent.
3. Define personality and knowledge instructions for your agent.
4. Configure the necessary SIP integrations (refer to our SIP integration documentation).
5. Test your agent in the playground before putting it into production.

2. Setting Up Speech Analytics

1. Navigate to the Speech Analytics section in the menu.
2. Define the analysis parameters you want to track (sentiment, topics, etc.).
3. Connect to audio sources:
   • Real-time from your voice agents
   • Audio files for retrospective analysis
   • Integrations with existing telephony systems
4. Create custom dashboards to visualize the most important insights for your business.

3. Managing Credits and Usage

1. Monitor current and historical usage in the Dashboard section.
2. Set up usage alerts to be notified when you reach certain limits.
3. Add credits as needed in the Billing section.
4. Optimize usage by reviewing automatic efficiency recommendations.

Curation and Constant Updates

Voice and language processing artificial intelligence is evolving rapidly. SipPulse AI is dedicated to curating and integrating the most advanced models, constantly updating the platform to offer:

• Greater Accuracy: Increasingly precise speech recognition across diverse accents and environments.
• More Natural Voices: Speech synthesis indistinguishable from real humans.
• Contextual Understanding: Agents that understand nuances and conversation context.
• Deeper Analysis: More detailed and actionable insights from your conversations.
• Cost Efficiency: Optimized models that offer more features at lower cost.

Start now to transform your voice interactions and gain valuable insights with SipPulse AI!