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Getting Started with SipPulse AI ​

SipPulse AI is an advanced platform offering artificial intelligence technologies for language and voice processing. The platform excels in Agents (chat and voice), Structured Analysis, and standalone speech & AI services, all organized within a project-based workspace system.

Key Features ​

Projects & Workspaces ​

Everything in SipPulse AI is organized into Projects. Each project is an isolated workspace that groups agents, knowledge bases, API keys, and other resources together. A Default Workspace is created automatically when you sign up, and you can create additional projects to separate different initiatives, teams, or clients.

Learn more in Projects & Workspaces.

Chat and Voice Agents ​

  • Automated Service: Create customized agents that can handle chat conversations, receive and make phone calls, answer questions, and perform complex tasks.
  • SIP Integration: Connect your voice agents with any phone system or PBX through inbound and outbound SIP trunks.
  • WhatsApp Integration: Connect agents to WhatsApp Business for messaging support.
  • Chat Widget: Embed agents directly into your website for real-time customer support.
  • Accurate Speech Recognition: Convert audio to text with high precision, even in noisy environments or with diverse accents.
  • Natural Speech Synthesis: Generate natural and expressive speech for a human-like experience.

Call Analytics & Transcription ​

SipPulse AI is not just for building agents — it's also a powerful platform for analyzing existing conversations:

  • Call Center Analytics: Transcribe and analyze call recordings at scale
  • Quality Assurance: Extract insights, sentiment, and compliance data from historical conversations
  • Batch Processing: Upload audio files for automated transcription and analysis
  • Custom Extraction: Define exactly what data you want to extract using JSON schemas

Structured Analysis ​

  • Custom Analysis Schemas: Define what data to extract from conversations using a visual field builder.
  • Sentiment Analysis: Identify emotions and satisfaction levels during conversations.
  • Topic Extraction: Automatically discover the most discussed subjects.
  • Intent Detection: Understand customer goals and categorize conversations by purpose.
  • Import/Export: Share analysis schemas across teams and projects.

Speech & AI Services ​

Beyond agents, SipPulse AI provides standalone speech processing services accessible via API and Playground:

Speech-to-Text (STT)

  • Transcription with high accuracy
  • Diarization with automatic speaker separation — perfect for call center analytics
  • Stereo Diarization with the pulse-precision-pro model for 100% accurate speaker identification. Learn more
  • Audio Intelligence: sentiment analysis, topic detection, and automatic summarization
  • Anonymization: automatic PII removal for compliance

Text-to-Speech (TTS)

  • Multiple providers: OpenAI, Azure, ElevenLabs, PulseTTS
  • Natural-sounding voices in multiple languages
  • Streaming and batch generation modes

Text Generation (LLM)

  • Multiple providers: OpenAI, Anthropic, Google, and more
  • Create content, responses, and custom instructions

Test these services directly in the Playground section of the platform.

Dashboard & Analytics ​

SipPulse AI provides two complementary views for monitoring usage and costs:

  • Dashboard: Operational monitoring for the current project — daily costs, usage tables, and per-service breakdowns.
  • Analytics: Strategic, organization-wide insights — cost by project, usage trends, and top agents.

Credit System ​

SipPulse AI operates with a flexible credit system:

Agent Pricing ​

Agent costs have two components charged separately:

Chat Agents:

  • Agent fee: Based on output tokens (platform fee)
  • LLM cost: Input and output tokens charged separately

Voice Agents:

  • Agent fee: Per minute of conversation (platform fee)
  • LLM cost: Input and output tokens charged separately
  • TTS cost: Per character generated

Dashboard Breakdown

In the main Dashboard, costs appear in separate cards (Agent, LLM, TTS, STT). The Agent card shows only the platform fee. To see total agent costs including all services, use the Agent Analytics Dashboard.

Other Services ​

  • Structured Analysis: Charged per execution based on input size.
  • Text Generation (Direct API): Charged per token.
  • Text-to-Speech (Direct API): Charged per processed character.
  • Speech-to-Text: Charged per minute of audio.

Getting Started ​

1. Understand Your Workspace ​

After signing up, you'll land in your Default Workspace with starter credits. If you're working on multiple initiatives, create additional projects to keep things organized.

2. Create Your First Agent ​

  1. Navigate to Agents in the sidebar menu.
  2. Click Create Agent and choose a template or start from scratch.
  3. Configure the agent's Profile, Instructions, and optionally Voice Settings.
  4. Add Tools your agent needs (API integrations, knowledge bases, etc.).
  5. Test your agent in the Chat or Voice Playground.

3. Deploy Your Agent ​

  1. Once tested, go to the Deploy tab.
  2. Choose your deployment channel: SIP, WhatsApp, Chat Widget, or API.
  3. Follow the channel-specific setup instructions and go live.

4. Monitor Usage ​

  1. Check the Dashboard for current month spending and usage details.
  2. Use Analytics for cross-project strategic insights.
  3. Configure project budgets to control costs.

Team & Access Control ​

SipPulse AI includes a role-based access control system with four roles: Admin, Member, Developer, and Viewer. Each role has different permissions and visibility levels.

Learn more in Roles & Permissions and Team Management.

Next Steps ​