Getting Started with SipPulse AI

SipPulse AI is an advanced platform offering artificial intelligence technologies for language and voice processing. Our platform particularly excels in Agents (chat and voice) and Structured Analysis, providing comprehensive solutions for automated customer service and obtaining valuable insights from conversations.

Key Features

Call Analytics & Transcription

SipPulse AI is not just for building agents - it's also a powerful platform for analyzing existing conversations:

• Call Center Analytics: Transcribe and analyze your existing call recordings at scale
• Quality Assurance: Extract insights, sentiment, and compliance data from historical conversations
• Batch Processing: Upload audio files for automated transcription and analysis
• Custom Extraction: Define exactly what data you want to extract using JSON schemas

This is ideal for businesses that want to gain insights from their existing call recordings without building conversational agents.

Chat and Voice Agents

• Automated Service: Create customized agents that can handle chat conversations, receive and make phone calls, answer questions, and perform complex tasks.
• SIP Integration: Easily connect your voice agents with any phone system or PBX through inbound and outbound SIP trunks.
• WhatsApp Integration: Connect agents to WhatsApp Business for messaging support.
• Chat Widget: Embed agents directly into your website for real-time customer support.
• Accurate Speech Recognition: Convert audio to text with high precision, even in noisy environments or with diverse accents.
• Natural Speech Synthesis: Generate natural and expressive speech that makes the user experience more pleasant and human-like.

Structured Analysis

• Custom Analysis Schemas: Define exactly what data you want to extract from conversations using JSON schemas.
• Sentiment Analysis: Identify emotions and satisfaction levels during conversations.
• Topic Extraction: Automatically discover the most discussed subjects in calls.
• Intent Detection: Understand customer goals and categorize conversations by purpose.
• Conversation Metrics: Analyze response times, interruption rates, and other important patterns.

Speech & AI Services

Beyond agents, SipPulse AI provides standalone speech processing services accessible via API and Playground:

Speech-to-Text (STT)

• Transcription: Convert audio to text with high accuracy
• Diarization: Automatic speaker separation with timestamps - perfect for call center analytics
• Stereo Diarization: The pulse-precision-pro model provides 100% accurate speaker identification for stereo call recordings. Learn more
• Audio Intelligence: Sentiment analysis, topic detection, and automatic summarization
• Anonymization: Automatic PII removal from transcripts for compliance

Text-to-Speech (TTS)

• Multiple providers: OpenAI, Azure, ElevenLabs, PulseTTS
• Natural-sounding voices in multiple languages
• Streaming and batch generation modes

Text Generation (LLM)

• Multiple providers: OpenAI, Anthropic, Google, and more
• Create content, responses, and custom instructions

Test these services directly in the Playground section of the platform.

Intuitive Dashboard

Our user interface is designed to make managing and analyzing your AI resources simple and efficient:

• Cost Monitoring: View your daily expenses and accumulated total in real-time.
• Usage Analysis: Track usage by model, including number of requests and processing time.
• Conversion Tools: Easily access text-to-speech and speech-to-text functionalities in the Playground.

Advanced Tracking

Need programmatic access to usage data? See Request Tracking for API-based monitoring and detailed request analysis.

Credit System

SipPulse AI operates with a flexible credit system, adapted for different needs:

Agent Pricing

Agent costs have two components that are charged separately:

Chat Agents:

• Agent fee: Based on output tokens (platform fee)
• LLM cost: Input and output tokens charged separately

Voice Agents:

• Agent fee: Per minute of conversation (platform fee)
• LLM cost: Input and output tokens charged separately
• TTS cost: Per character generated

Dashboard Breakdown

In the main Dashboard, costs appear in separate cards (Agent, LLM, TTS, STT). The Agent card shows only the platform fee. To see total agent costs including all services, use the Agent Analytics Dashboard.

Other Services

• Structured Analysis: Charged per analysis run based on input size.
• Text Generation (Direct API): Charged per token.
• Text-to-Speech (Direct API): Charged per processed character.
• Speech-to-Text: Charged per minute of audio.

Getting Started

1. Creating Your First Agent

1. Navigate to Agents in the sidebar menu.
2. Click on Create Agent.
3. Configure the Profile tab with your agent's name and description.
4. Set up Instructions to define your agent's personality and behavior.
5. Configure Voice Settings if you want voice capabilities.
6. Add any Tools your agent needs (API integrations, knowledge bases, etc.).
7. Test your agent in the Chat or Voice Playground before deploying.

2. Setting Up Structured Analysis

1. Navigate to the Structured Analysis section in the menu.
2. Click Create Analysis to define a new analysis schema.
3. Define the JSON schema for the data you want to extract.
4. Connect to data sources:
   • Agent conversation threads
   • Audio files for batch processing
   • Real-time analysis from your agents
5. View results and export data as needed.

3. Deploying Your Agent

1. Once your agent is configured and tested, go to the Deploy tab.
2. Choose your deployment channel:
   • SIP: For phone/VoIP integration
   • WhatsApp: For WhatsApp Business messaging
   • Chat Widget: For website embedding
3. Follow the channel-specific setup instructions.
4. Enable the integration and your agent will be live!

4. Managing Usage

1. Monitor current and historical usage in the Dashboard section.
2. View detailed costs by model, agent, and time period.
3. Add credits as needed in the Account settings.

Curation and Constant Updates

Voice and language processing artificial intelligence is evolving rapidly. SipPulse AI is dedicated to curating and integrating the most advanced models, constantly updating the platform to offer:

• Greater Accuracy: Increasingly precise speech recognition across diverse accents and environments.
• More Natural Voices: Speech synthesis indistinguishable from real humans.
• Contextual Understanding: Agents that understand nuances and conversation context.
• Deeper Analysis: More detailed and actionable insights from your conversations.
• Cost Efficiency: Optimized models that offer more features at lower cost.

Start now to transform your voice and chat interactions and gain valuable insights with SipPulse AI!

Next Steps

• Create your first agent - Step-by-step guide to agent creation
• Explore Structured Analysis - Learn about data extraction
• Set up integrations - Deploy your agents to multiple channels