Creating a Voice Agent on SipPulse AI

This guide walks you through the process of creating a voice agent using SipPulse AI. Voice agents enable interactions through phone calls, responding to queries and providing assistance with a natural audio interface.

Getting Started

To create a new voice agent, navigate to the Voice Bots section in the sidebar menu and click the ellipsis (three dots on the right side) Edit. This will open a configuration form specific to voice agents.

Basic Configuration

Name (Required)

Enter a unique and descriptive name for your voice agent. This name will be displayed in the dashboard and reports.

Example: "Receptionist [DEMO]"

Agent (Required)

Select the AI agent that will power the conversational logic of your voice bot. This agent should have been previously created in the Agents section.

Example: "Receptionist [DEMO DO NOT REMOVE]"

Voice Configuration

Text-to-Speech Model (Required)

Choose the text-to-speech conversion model that will be used to give voice to your agent:

• eleven-labs-flash: Offers high-quality voices with fast processing (Experimental)
• azure-tts: Microsoft Azure voices
• openai-tts: OpenAI voices

Language (Required)

Select the primary language your voice agent will use:

• English
• Portuguese
• Spanish
• French
• And other languages, depending on the selected TTS model

Voice

Choose the voice type that best represents your agent's personality:

• Aria: Multilingual female voice, clear and professional
• João: Male voice in Portuguese
• Sarah: Female voice in English with American accent
• And other options, depending on the TTS model and selected language

Session Configuration

Initial Text

Enter the text that the bot will speak when starting a conversation. This is the first audio the user will hear when the call is answered.

Example: "Hello, welcome to V. Office. How can I help you today?"

The Play button allows you to test how the text will sound with the selected voice.

Tool Waiting Text

Enter the text that the bot will speak while processing information or consulting external tools. This text will be played during processing pauses.

Example: "Please wait while we process your information."

The Play button allows you to test how the waiting text will sound with the selected voice.

Voice Bot Management Options on SipPulse AI

When working with a voice bot on SipPulse AI, you have access to several management options. Here's an explanation of each option available in the bot menu:

Available Options

Make Call

This option allows you to initiate an outbound call using your voice bot. You can test your bot's functionality by making a call to a specified number, which helps verify that your bot works correctly before deploying it to handle real customer interactions.

SIP Configuration

The SIP Configuration option allows you to configure Session Initiation Protocol parameters for your voice bot. Here you can set up:

• SIP endpoints and credentials
• VoIP server connections
• Authentication details

WebRTC Playground

Provides a browser-based testing environment where you can interact with your voice bot using WebRTC technology. The playground allows:

• Testing your bot's voice capabilities directly in the browser
• Simulating real calls without needing a phone
• Real-time debugging of conversation flows
• Testing audio quality and responsiveness

Copy Bot ID

This option copies your bot's unique identifier to the clipboard. The Bot ID is useful for:

• Referencing the bot in API calls
• Setting up integrations with other systems
• Troubleshooting with support

Edit

Opens the bot configuration form where you can modify all aspects of your voice bot, including:

• Basic information (name, agent selection)
• Voice settings (TTS model, language, voice)
• Session configuration (initial and waiting text)
• Advanced parameters and integrations

Remove

Deletes the bot from your SipPulse AI platform. Use with caution, as this action may be irreversible.

Using These Options Effectively

• During Development: Use WebRTC Playground and Make Call options frequently to test your bot's behavior
• For Production Setup: Focus on SIP Configuration to properly integrate with your telephony systems
• For Maintenance: Use Edit to refine your bot based on performance data
• For System Integration: Use Copy Bot ID when connecting your bot to other parts of your communications infrastructure

Each of these options plays an important role in your voice bot's lifecycle, from initial testing to production deployment and ongoing maintenance.